Supporting Australian Mental Health Practices, Every Click of the Way
Hi, I’m Brooke Flynn — a Halaxy-loving Virtual Assistant who takes the admin chaos off your plate so you can focus on what truly matters: your clients and their wellbeing.
As a Virtual Assistant dedicated to the mental health sector, I help psychologists, psychiatrists, counsellors, and allied health professionals reclaim their time.
I am a Halaxy specialist, so whether it’s appointment scheduling, Medicare & DVA billing, client onboarding, intake forms, NDIS invoicing, or keeping your practice compliant and organised — I’ve got you.
100% Australian-based, fully confidential, and truly passionate about supporting the people who support mental health.
I answer every call with your clinic’s warm, professional greeting, book and reschedule appointments straight into Halaxy, send reminders, reply to emails, and handle all routine inquiries, and keep everything 100 % private and compliant.
You get time back every week to see more patients or finally finish on time, no-shows drop 20–40 %, your patients love the quick friendly service (and leave better reviews), and you skip the expense and hassle of an in-house receptionist. It is my objective to build that all important rapport with your clients to ensure their entire experience is positive.
We proactively manage your waiting list and diary so nothing slips through the cracks. We contact waitlisted patients the moment a suitable cancellation or new slot appears, fill gaps instantly, move appointments to keep your ideal schedule flowing, and balance practitioner preferences (no back-to-back doubles, protected lunch, etc.).
You see a consistently full diary with 5–12 extra patients a month, almost zero short-notice gaps, less end-of-day rushing, and no more mental load of juggling the books yourself.
We handle all your billing and admin like it’s our own practice. We create and send invoices, chase overdue payments, process Medicare/DVA/HICAPS/NDIS claims, reconcile daily takings, scan and file reports, order stock, and keep your Halaxy data spotless.
You get paid faster claims lodged the same day (no rebate delays), and a perfectly organised back-end without lifting a finger. We understand that cash flow is one of the biggest obstacles small businesses face so we make sure you get everything you’re owed as quick as possible.
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